Grata App Overview

Access, Doors, PINs & Guests

Use Digital Key for your home, Common Areas for shared doors when shown, Manage Access for PINs and guests, and guest or co-resident flows when enabled. Expect to move between door-side controls and Manage Access — they are related tools, not separate app categories. %% Doors / access — Unlock or manage supported doors — suite, common, or other entrances your building lists in the app (labels vary). Some actions need you near the lock because Bluetooth connects many locks; range varies and can shrink with walls, elevators, metal, or other building materials. %% Manage Access — The main place for access settings: viewing your personal PIN (including My PIN when shown), changing your PIN when edits are enabled, adding a co-resident, adding a guest, or creating guest PINs — only options your building enables for you. %% Personal PIN vs guest PIN — Your personal PIN is yours for your own entry. If someone else needs to open the door, use guest access for short visits, or co-resident access when they should stay tied to the unit long term. %% Guest access — For temporary entry: visitors, cleaners, dog walkers, contractors, and similar short-term needs. Paths usually run through Manage Access > Add New Guest > Create Guest PIN when your app uses those labels.

Requests

Where residents submit service or maintenance requests through the app when enabled by the property. Open Requests on the bottom bar, tap Request a service, and complete the form before submitting. Include enough detail for your property team: location, what is happening, when it started, and whether it affects access, safety, water, or heating.

Building Notices and Updates

Some buildings use Grata to share notices, updates, or resident information. This may include announcements, service updates, amenity information, or other property communications. Notification and notice behavior depends on your property setup.