Manage Access Overview
What you can do
View or Find Your PIN Code
See your current My PIN from Manage Access > My PIN. Your PIN does not change unless you edit it or it is reset by your building.
Change Your PIN Code
Tap Edit in My PIN when your building allows in-app PIN updates. Some buildings require contacting support for PIN changes.
Add a Guest
Open Add New Guest to give a visitor temporary entry through a Guest PIN or Guest App invite.
Set Up a Guest with a Grata Account
Send a one-time Guest App download link to a visitor from Add New Guest > Guest App.
Create Guest PIN
Set a time-limited PIN code for a visitor from Add New Guest > Create Guest PIN.
Add a Co-Resident in the Grata App
Add a long-term household member who should have ongoing access to your unit — for roommates, partners, or family.
View Your Intercom PIN
Find your intercom PIN in Manage Access when your building uses a Grata-connected intercom system.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
PIN & doors
View or Find Your PIN Code
Check your current door PIN from Manage Access — and create a new one if you've forgotten the old.
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Change Your Suite Lock PIN Code
Change your suite lock PIN from Manage Access in the Grata Smart Living app. You may need to stand near your unit lock s...
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View Your Intercom PIN
Use this guide to set up, enter, or troubleshoot PIN-based door access.
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Lock or Unlock Door with a PIN Code
Unlock your door with your PIN when your phone isn't an option — wake the keypad, enter your code, press #, and you're i...
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PIN Code Security
Keep PIN access secure—keep your resident PIN private, use guest PINs for visitors, change your PIN when needed, and rem...
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PIN Troubleshooting in the Grata App
Fix common PIN issues—wrong codes, unresponsive keypads, missing My PIN, expired guest PINs, sync delays, and temporary...
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Lock or Unlock a Door with the Grata App
Use this guide to lock or unlock doors and confirm access status.
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People & access
Add a New Guest in the Grata App
From Manage Access, choose Guest App or Create Guest PIN when adding a new guest.
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Set Up a Guest with a Grata Account
Send a Guest App invite from Manage Access with the guest's name, email, and phone number.
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Create a Guest PIN
Create a named guest PIN from Manage Access > Add New Guest > Create Guest PIN.
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Add a Co-Resident in the Grata App
Add a co-resident from Manage Access > Add Co-Resident with their contact details.
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Guest Access Overview
Give visitors their own Guest PIN or Guest App access instead of sharing your personal PIN.
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Edit Guest Access Dates or Times
Adjust when a guest's access starts or ends — extend a visit, shorten it, or change the schedule entirely.
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Remove Guest Access
End a guest's access early — works the moment you tap, no notice required.
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FAQ & troubleshooting
Door Access FAQ
Digital Key, offline unlock, PINs, intercom/common doors, Bluetooth issues, lock battery, and access recovery FAQs.
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My PIN Is Not Working
When your PIN won't open the door, confirm the correct code in Manage Access, wake the keypad, check for lockouts or exp...
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What Happens If the Lock Battery Dies?
If your smart lock battery dies, app unlock and PIN access may stop working—use a physical key or mechanical backup if y...
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Access Permission Error
If you see an access permission error, your account may not have the right building, unit, role, or access permissions e...
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Common tasks
Change Your Suite Lock PIN Code as a Co-Resident
Use this guide to set up, enter, or troubleshoot PIN-based door access.
Read article →
Digital Key
Use this guide to complete resident tasks in the Grata app.
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Organize Common Area Doors on the Home Screen
Use this guide to complete resident tasks in the Grata app.
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Unlock Intercom and Common Area Doors with the Grata App
Unlock lobby, intercom, elevator, and other shared doors from Common Areas—review LIVE entry screens when shown, then ta...
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Troubleshooting
Bluetooth / Range Troubleshooting
If mobile unlock is inconsistent, the issue is often Bluetooth, phone permissions, distance from the lock or reader, or...
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Bluetooth Not Working
Use this guide to complete resident tasks in the Grata app.
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Can I Access My Unit If My Phone Dies?
Yes, if PIN access is enabled and you know your current PIN, you can unlock your door from the keypad without using your...
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What If My App Is Not Unlocking My Door?
If the Grata Smart Living app is not unlocking your door, work through Bluetooth, permissions, connectivity, proximity,...
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Why Can't I Connect To My Lock?
If the app cannot reach your lock, check Bluetooth, permissions, range, account access, and lock battery — these checks...
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FAQ
Does Bluetooth Always Need to Be On?
Bluetooth does not need to be on for every app feature, but may need to be on for nearby door unlock — here's how it wor...
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How Do I Unlock My Door?
Your available unlock methods depend on your building setup. You may be able to unlock with the Grata Smart Living app,...
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Use Digital Key Offline
Use this guide to unlock with Digital Key when your phone loses internet in the Grata Smart Living app. Digital Key may...
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What Happens During a Power Outage?
During a power outage, suite locks, PINs, app unlocks, intercoms, and elevators may behave differently depending on your...
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Who Controls My Access?
Property management controls your access permissions — Grata reflects the building setup; contact your building team if...
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