Move-In & First-Time Setup

What you can do

The usual order of setup

1. Receiving Your Welcome Email — Your property sends this to the email or phone number in their records. It contains your invite link. If you did not receive it, check spam or contact your building first.
2. Download and Install the Grata App — Install the Grata app from the App Store or Google Play. Search for "Grata Smart Living" — not the blue Grata app.
3. First-Time Resident Setup — Follow the setup flow triggered by your invite link to connect your account to your building and unit.
4. Sign In to the Grata App — Sign in using the phone number or email your property has on file. If Grata does not recognise your information, your property may need to update your resident record first.
5. Explore your available features — After setup, confirm your building and unit look correct, then explore Digital Key, Manage Access, and other features your property has enabled.