View Deliveries in the Grata App

Section: DeliveriesCategory: PackagesHow-to1 min read

Summary

Deliveries shows packages connected to you in the Grata app. Packages are grouped into an active tab and a completed tab—the labels may be Open / Closed, For Pickup / Delivered, or similar. Open a package to review carrier, date, time, description, unit, status, and Delivery Code when your building uses pickup codes.

When Deliveries Helps

  • You want to see packages that still need action or pickup.
  • You want to review completed packages.
  • You received a package notification and need next steps.

Step-by-Step Instructions

1Step 1: Start from the Grata Smart Living home screen

  • From the Grata Smart Living home screen, tap the top-left icon.
Grata Smart Living home screen

From the Grata Smart Living home screen, tap the top-left icon.

2Step 2: Open Deliveries from the Profile menu

  • On the Profile screen, tap Deliveries.
Grata Smart Living profile screen showing John Doe and profile menu options.

Tap Deliveries from the Profile screen.

3Step 3: Review your packages and details

  • On the Your Packages screen, use Open and Closed to switch lists.
  • Tap View Details on a package when you need carrier, timing, unit, description, status, or Delivery Code.
Deliveries tabs for active and completed packages

Your Packages shows Open and Closed lists when your building enables package tracking.

Example package details screen in the Grata app

Example package details screen in the Grata app.

Open vs Closed

  • Open means the package is still active—it may be waiting for pickup or still needs another step.
  • Closed means the package was picked up or the building marked it complete.

Package arrived notifications

  • Some buildings show a package arrived notice on the home screen.
  • Read the message, then follow the steps above to open Deliveries when you are ready to collect the package.

Pickup codes

  • For entering or presenting a pickup code, use Use a Delivery Pickup Code.

If Deliveries is missing

  • Deliveries is missing when your building said it would be available.
  • A package is missing, shows the wrong status, or lists the wrong unit.
Package arrived notification on the home screen

Example package-arrived notification on the Grata Smart Living home screen.

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