Receiving Your Welcome Email

Section: Welcome to Grata!Category: Getting StartedHow-to1 min read

Summary

Welcome to Grata. Your Grata welcome email is the first step for setting up your account and accessing Grata Smart Living features at your building.
Grata sends welcome emails to the email address connected to your lease, which is usually the same email address your building or property management team has on file. The welcome email will come from app@gratacda.com and includes the information you need to begin setting up your Grata account.
Residents use this welcome email to start account setup and continue to First-Time Resident Setup.

Step-by-Step Instructions

1Step 1: Find your welcome email

  • Search your inbox for Welcome to Grata Smart Living.
  • Check spam, junk, promotions, or filtered folders if you do not see it.
  • The email may include your login email, a temporary password, QR code, app download links, or setup instructions.
Welcome email with temporary login, app download, and setup steps
Example welcome email showing where to find your setup information.

Expected result: You have located the welcome email and can see your temporary password or setup details.

If you never received a welcome email

  • You never received a welcome email.
  • You are not sure which email your building used.

Expected result

Once you have found your welcome email, open First-Time Resident Setup. That guide explains how to use your temporary password, create your permanent password, and finish setup in the Grata app.

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