Guest Access FAQ
What you can do
Guest PIN vs Guest App
Compare the two guest credential types and decide which is right for your visitor's situation.
How Many Guests Can I Add
Learn the guest limit for your building and what to do when you reach it.
Guest Limit Reached in the Grata App
What the guest limit error means and how to free up a guest slot.
Can Guests Access the Building or Just My Unit
Understand what doors a guest credential covers and what access restrictions may apply.
Guest Did Not Receive Access
Troubleshooting when a guest's PIN or app invite did not arrive or is not working.
Keep Your Access Information Private
Why personal PINs should never be shared with guests and how guest credentials keep your account secure.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
Add & manage guests
Guest Access Overview
Give visitors their own Guest PIN or Guest App access instead of sharing your personal PIN.
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Guest PIN vs Guest App
Choose the right way to invite a guest — a PIN code is fastest, the Grata Guest app is more secure for longer stays.
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Add a New Guest in the Grata App
From Manage Access, choose Guest App or Create Guest PIN when adding a new guest.
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Set Up a Guest with a Grata Account
Send a Guest App invite from Manage Access with the guest's name, email, and phone number.
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Create a Guest PIN
Create a named guest PIN from Manage Access > Add New Guest > Create Guest PIN.
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Edit a Guest PIN
Change an existing guest PIN from Manage Access > Manage Guests > Edit—not your personal My PIN. Stand near the lock if...
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Edit Guest Access Dates or Times
Adjust when a guest's access starts or ends — extend a visit, shorten it, or change the schedule entirely.
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Delete a Guest PIN
Use this guide to set up, enter, or troubleshoot PIN-based door access.
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Remove Guest Access
End a guest's access early — works the moment you tap, no notice required.
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Limits & policies
Guest Limit Reached in the Grata App
Some buildings cap active guests, guest PINs, or temporary access entries. Remove inactive guests under Manage Guests, t...
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Can Guests Access the Building or Just My Home?
Use this guide to send, manage, or troubleshoot guest access.
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Keep Your Access Information Private
Treat your PIN, Digital Key, and guest credentials like house keys—use approved guest tools instead of sharing personal...
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When something fails
Guest Did Not Receive Access
Your guest didn't get their invite or PIN? Here's how to resend it, double-check the dates, and confirm they're set up c...
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PIN Troubleshooting in the Grata App
Fix common PIN issues—wrong codes, unresponsive keypads, missing My PIN, expired guest PINs, sync delays, and temporary...
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My PIN Is Not Working
When your PIN won't open the door, confirm the correct code in Manage Access, wake the keypad, check for lockouts or exp...
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Bluetooth / Range Troubleshooting
If mobile unlock is inconsistent, the issue is often Bluetooth, phone permissions, distance from the lock or reader, or...
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Household access
Add a Co-Resident in the Grata App
Add a co-resident from Manage Access > Add Co-Resident with their contact details.
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Manage Access Overview
Manage Access is home for My PIN, Intercom PIN, co-residents, and guest invites—open the linked article for each task.
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More FAQ
Can I Remove Guest Access Anytime?
Yes — you can revoke a guest's access from your phone the moment you need to, no notice required.
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How Do I Give Someone Access to My Unit?
Co-residents, guests, and PIN codes — three ways to let someone into your unit, depending on how long they're staying.
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