Change Your Suite Lock PIN Code

Section: Doors & AccessCategory: Manage AccessHow-to1 min read

Summary

Change your suite lock PIN from Manage Access in the Grata app, if your building and lock model support resident-managed PIN changes.

A suite lock PIN is used to unlock your suite door from the keypad. PIN rules may vary by lock model and building setup. Some buildings may not allow residents to change PINs directly — in those cases, contact property management.

If you are a co-resident, your PIN options may differ depending on your building and resident profile. Property management controls access permissions and whether PIN changes are available to residents.

You may need to stand near your unit lock after making a change so the updated PIN can sync to the keypad.

Step-by-Step Instructions

1Step 1: Open the Grata app

Open the Grata app and sign in.

2Step 2: Open Manage Access

From the home screen, tap Manage Access.

Tap Manage Access, then find My PIN on this screen.

3Step 3: Tap Edit beside My PIN

Find My PIN (your suite lock PIN) and tap Edit.

4Step 4: Enter your new PIN

Update Name if shown, then enter your new Code.
Review the PIN rules on screen before you save.

PIN rules may require 4 digits, no consecutive numbers, no duplicate digits.

5Step 5: Tap Update when the button is enabled to save your new PIN.

Tap Update when the button is enabled to save your new PIN.

6Step 6: Stand near the lock if prompted

Some buildings need your phone close to the lock so the updated PIN can program to the keypad.
If you see Stand Next To Your Lock, move beside your suite door, then tap Confirm.

7Step 7: Test the new PIN at the door

Wake the keypad, enter your new PIN, press , and confirm the lock responds before you rely on the code.

PIN rules (typical)

PIN length must be 4 digits
No consecutive numbers (for example 1234)
No duplicate digits in the code

If PIN change is not available

My PIN or Edit is missing from Manage Access.
Update will not enable after you meet the on-screen rules.
The app keeps asking you to stand near the lock but the PIN never syncs.
The new PIN fails at the keypad after you followed the programming prompt.

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