Access & Doors Overview
What you can do
Lock or Unlock Door with Grata App
Use the Digital Key card on the home screen to unlock your suite door via Bluetooth when mobile access is enabled for your building.
Use PIN Code to Unlock Door
Enter your My PIN followed by # on the keypad when PIN-only or PIN-plus access is available.
View or Find Your PIN Code
Open Manage Access > My PIN to see your resident PIN, and tap Edit when your building allows in-app PIN changes.
Unlock Common Access Doors
Use Common Areas on the home screen to unlock shared building doors (lobby, gym, parking, etc.) when your building enables them.
Add a Guest
Use Manage Access > Add New Guest > Create Guest PIN or Invite with Guest App when guest access is enabled.
Change Your PIN Code
Update your suite lock PIN from Manage Access > My PIN > Edit when your building allows in-app changes.
View Your Intercom PIN
Find your intercom PIN in Manage Access when your building uses a Grata-connected intercom.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
Digital Key & common doors
Lock or Unlock a Door with the Grata App
Use this guide to lock or unlock doors and confirm access status.
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Unlock Intercom and Common Area Doors with the Grata App
Unlock lobby, intercom, elevator, and other shared doors from Common Areas—review LIVE entry screens when shown, then ta...
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Digital Key Overview
For **Digital Key** and reader-based unlocks, stand near the door or reader when prompted—**Digital Key** may work offli...
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Use Digital Key Offline
Use this guide to unlock with Digital Key when your phone loses internet in the Grata Smart Living app. Digital Key may...
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Organize Common Area Doors on the Home Screen
Use this guide to complete resident tasks in the Grata app.
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Manage access & PINs
Manage Access Overview
Manage Access is home for My PIN, Intercom PIN, co-residents, and guest invites—open the linked article for each task.
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View or Find Your PIN Code
Check your current door PIN from Manage Access — and create a new one if you've forgotten the old.
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Change Your Suite Lock PIN Code
Change your suite lock PIN from Manage Access in the Grata Smart Living app. You may need to stand near your unit lock s...
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View Your Intercom PIN
Use this guide to set up, enter, or troubleshoot PIN-based door access.
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PIN Code Security
Keep PIN access secure—keep your resident PIN private, use guest PINs for visitors, change your PIN when needed, and rem...
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Lock or Unlock Door with a PIN Code
Unlock your door with your PIN when your phone isn't an option — wake the keypad, enter your code, press #, and you're i...
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Guest access
Guest Access Overview
Give visitors their own Guest PIN or Guest App access instead of sharing your personal PIN.
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Guest PIN vs Guest App
Choose the right way to invite a guest — a PIN code is fastest, the Grata Guest app is more secure for longer stays.
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Add a New Guest in the Grata App
From Manage Access, choose Guest App or Create Guest PIN when adding a new guest.
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Set Up a Guest with a Grata Account
Send a Guest App invite from Manage Access with the guest's name, email, and phone number.
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Create a Guest PIN
Create a named guest PIN from Manage Access > Add New Guest > Create Guest PIN.
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Add a Co-Resident in the Grata App
Add a co-resident from Manage Access > Add Co-Resident with their contact details.
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Guest Access FAQ
Guest PIN vs Guest App, limits, building reach, removing access, and fixing invites that never arrive.
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FAQ & troubleshooting
Door Access FAQ
Digital Key, offline unlock, PINs, intercom/common doors, Bluetooth issues, lock battery, and access recovery FAQs.
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PIN Troubleshooting in the Grata App
Fix common PIN issues—wrong codes, unresponsive keypads, missing My PIN, expired guest PINs, sync delays, and temporary...
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My PIN Is Not Working
When your PIN won't open the door, confirm the correct code in Manage Access, wake the keypad, check for lockouts or exp...
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Bluetooth / Range Troubleshooting
If mobile unlock is inconsistent, the issue is often Bluetooth, phone permissions, distance from the lock or reader, or...
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What Happens If the Lock Battery Dies?
If your smart lock battery dies, app unlock and PIN access may stop working—use a physical key or mechanical backup if y...
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What Happens During a Power Outage?
During a power outage, suite locks, PINs, app unlocks, intercoms, and elevators may behave differently depending on your...
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Can I Access My Unit If My Phone Dies?
Yes, if PIN access is enabled and you know your current PIN, you can unlock your door from the keypad without using your...
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What If My App Is Not Unlocking My Door?
If the Grata Smart Living app is not unlocking your door, work through Bluetooth, permissions, connectivity, proximity,...
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Why Can't I Connect To My Lock?
If the app cannot reach your lock, check Bluetooth, permissions, range, account access, and lock battery — these checks...
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Access Permission Error
If you see an access permission error, your account may not have the right building, unit, role, or access permissions e...
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Common tasks
Troubleshooting
FAQ
Does Bluetooth Always Need to Be On?
Bluetooth does not need to be on for every app feature, but may need to be on for nearby door unlock — here's how it wor...
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How Do I Unlock My Door?
Your available unlock methods depend on your building setup. You may be able to unlock with the Grata Smart Living app,...
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Who Controls My Access?
Property management controls your access permissions — Grata reflects the building setup; contact your building team if...
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