I Did Not Receive My Welcome Email

Section: Welcome to Grata!Category: Getting StartedGuide2 min read

Summary

If no Grata invite arrived—or it went to the wrong inbox—check a few common causes first, then ask your building team to confirm the email on your resident profile and resend your invite when needed.

Common Reasons a PIN Stops Working

  • Your resident profile is not fully activated yet.
  • The address on file was mistyped or is an old personal alias.
  • Your building has not sent (or resent) the invite.
Common reasons it is missing▾
  • Your resident profile is not fully activated yet.
  • The address on file was mistyped or is an old personal alias.
  • Your building has not sent (or resent) the invite.
Common reasons you cannot finish sign-up▾
  • An expired link, wrong email or phone at sign-in, or incomplete profile data on the building side.
  • If the same link keeps failing, pause and ask your team for a resend instead of retrying endlessly.
If the problem continues▾
  • No invite after you confirmed the correct inbox.
  • The property says it sent mail but nothing arrived.
  • Links fail, the app does not recognize your email or phone, or your building or unit never appears after sign-in.

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