Leak Detection Overview

Section: Leak DetectionCategory: Overview2 min readOverview
Leak detection alerts you when connected water sensors in your unit or building report moisture — so you and your building team can respond before water damage spreads. Alerts may appear as push notifications, in-app messages, or follow-up from your building team. Whether sensors are installed and what they monitor depends on your building setup and your specific unit.

What you can do

What to Do If You Receive a Leak Alert

Immediate steps: check the source area, contact building maintenance, and document the situation — especially if you see or suspect active water.

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Leak Alert FAQ

Answers about what leak notifications mean, how sensors work, what to do before calling maintenance, and whether to open a maintenance ticket.

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In-Suite Devices Overview

See all connected device types including thermostats and context on how in-suite devices work across Grata-enabled buildings.

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Details and helpful notes

Details and helpful notes

Where to find it: Leak alerts arrive as push notifications or in-app messages when a sensor reports water. There is no separate navigation section — alerts come to you proactively.
Varies by building: Whether leak sensors are installed in your unit or only in common areas; what areas the sensors cover; and whether your building monitors alerts directly or relies on residents to report.
Good to know: Do not ignore repeat alerts — inform maintenance even if you do not see obvious water. Early alerts can prevent significant damage. If you receive an alert and there is active water or flooding, follow your building's emergency contact process.
Contact support when: You receive a leak alert and see or suspect active water — contact building maintenance immediately; or you believe your unit should have sensors but have never received any alerts.

Good next articles

Start with these guides for common tasks, setup, and troubleshooting in this area.

Leak alerts

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What to Do If You Receive a Leak Alert

If you get a leak alert, here's exactly what to do first — find the water, shut it off if you can, and tell your buildin...

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Overview3 min read

Leak Alert FAQ

Leak sensor alerts—what they mean, first response steps, and when to contact building maintenance.

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Devices context

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In-Suite Devices Overview

Thermostats, leak sensors, and other in-unit devices connected to Grata—when your building assigns them.

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