Profile Overview
What you can do
Update Your Profile Information
Change your name, email, phone, or unit details when editing is enabled. If a field is locked, your property management team may need to update your resident record.
Change Your Password in Grata App
Update your Grata password from Profile > Change Password when signed in.
Biometrics On/Off in Grata App
Enable or disable Face ID or fingerprint unlock for the app under Profile > Security.
Change Notification Settings
Turn push, email, or text notifications on or off by category (Doors, Messages, Deals, News) under Profile > Notifications.
Find Software Support
Access in-app support options including Rudy AI and Email Support from Profile > Support.
Report Incorrect Account Information
If your building, unit, or name shows incorrectly, use this guide to report it and get it corrected.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
Profile & account
Update Your Profile Information
Open Profile from the home menu, tap the pencil on your profile photo under the Profile title to open Update Profile, th...
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Change Your Password in the Grata App
Change your Grata Smart Living password from your Profile settings. Open Security, choose Password, enter your current a...
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Turn Biometrics On or Off in the Grata App
Turn Face ID, Touch ID, or biometric sign-in on or off from the top-left menu: Security > Biometric.
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Log Out of the Grata App
Sign out from the home screen: tap the top-left icon, then Log Out at the bottom of the menu.
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Report Incorrect Account Information
If building, unit, or resident details are wrong and cannot be edited, report them to your building team.
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Passwords Do Not Match
If you see a "Passwords do not match" message, the New Password and Confirm Password fields do not exactly match.
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Forgot my password
If you forgot your Grata Smart Living password, request a reset link from the login screen. Grata emails the link to you...
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Notifications & support
Manage Notification Preferences
Choose notification categories and turn text, push, or email alerts on or off from Profile > Notifications.
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Find App Version in the Grata App
Find your Grata App Version from Profile > Software Support when support asks which build you use, or check your phone's...
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Contact Support from the Grata App
Open Profile > Software Support in Grata Smart Living to reach Meet Rudy or Email Support for app help.
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Open Rudy AI Support in the Grata App
Open Meet Rudy from Profile > Software Support—Rudy helps with common questions about the Grata Smart Living app, findin...
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Troubleshooting
Can I Change My Email?
You cannot change your sign-in email inside Grata Smart Living—it is tied to your building account. Contact your buildin...
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I Am Not Receiving Notifications
Notifications stopped coming through? Walk through your phone settings, Grata's notification preferences, and Do Not Dis...
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Keep Your Access Information Private
Treat your PIN, Digital Key, and guest credentials like house keys—use approved guest tools instead of sharing personal...
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Report a Privacy or Access Concern
If you notice suspicious access activity, an unexpected PIN or guest access issue, or a privacy concern in the Grata Sma...
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