Thermostats in the Grata App

Section: ThermostatsCategory: Overview2 min readOverview

If thermostat controls are enabled for your unit, you can use the Grata app to view room temperature and humidity, adjust temperature, change modes (Heat, Cool, Auto, Off), set a temperature hold, and control fan settings. What is available depends on the thermostat model installed in your unit and what your building has enabled. Not all units have connected thermostats — availability depends on your building and unit assignment.

The thermostat screen shows room temperature, humidity, mode, fan, and hold controls when enabled for your unit.

What you can do

View and Use Thermostat Controls

Open Thermostats on the home screen to see the current temperature, humidity, and available controls for your unit.

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Change Thermostat Temperature

Tap the temperature display and adjust the target setpoint for heating or cooling.

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Change Thermostat Mode

Switch between Heat, Cool, Auto, and Off modes using the mode selector in Thermostats.

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Set Temperature Hold in Grata App

Override the schedule and hold a fixed temperature until you cancel the hold manually.

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Change Fan Settings in Grata App

Switch between Auto fan and continuous On modes from the fan settings.

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View Thermostat Humidity Water Droplet

Check the current humidity reading for your unit from the thermostat screen.

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Thermostat Not Responding

Troubleshooting steps for when the thermostat shows as offline, displays stale data, or does not respond to commands.

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Details and helpful notes

Where to find it: Open the Grata app and look for Thermostats on the home screen. If it is not visible, thermostat controls may not be set up for your unit yet.

Varies by building: Whether Thermostats appears at all; which controls are available; and minimum and maximum temperature limits set by your building that cannot be changed by residents.

Good to know: If the thermostat is offline or not connected, the app may show stale temperature data or show the thermostat as unavailable. This is usually a network or device connectivity issue — try the troubleshooting article before contacting support.

Contact support when: Thermostats is missing when your building confirmed it would be available; or the thermostat is consistently offline after following the troubleshooting guide.