Essential setup
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Start here with the most important setup steps for new residents.
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FAQ + Troubleshooting
Resident FAQs and fix-it guides in one place. These articles are not repeated under other topics below.
FAQ
- Can I Remove Guest Access Anytime?
- How Do I Give Someone Access to My Unit?
- How Do I Unlock My Door?
- Who Controls My Access?
- PIN Troubleshooting in the Grata App
- Can Guests Access the Building or Just My Home?
- Does Bluetooth Always Need to Be On?
- Door Access FAQ
- Guest Access FAQ
- Guest Limit Reached in the Grata App
Troubleshooting
- Can I Access My Unit If My Phone Dies?
- Access Permission Error
- Bluetooth / Range Troubleshooting
- Bluetooth Not Working
- Guest Did Not Receive Access
- Keep Your Access Information Private
- My PIN Is Not Working
- Report a Privacy or Access Concern
- What If My App Is Not Unlocking My Door?
- Why Can't I Connect To My Lock?
All articles
131 articles