In-Suite Devices Overview
What you can do
View and Use Thermostat Controls
Open Thermostats on the home screen to adjust temperature, mode, hold settings, and fan when a compatible thermostat is connected to your unit.
Change Thermostat Temperature
Adjust the target temperature for heating or cooling directly from the Thermostats screen.
Change Thermostat Mode
Switch between Heat, Cool, Auto, and Off modes from the thermostat controls.
Set Temperature Hold in Grata App
Override the schedule and hold a set temperature until you cancel the hold.
What to Do If You Receive a Leak Alert
Immediate steps to take when a water sensor in your unit sends a leak notification.
Thermostat Not Responding
Troubleshooting guide for when the thermostat is offline, shows no data, or does not respond to app commands.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
Thermostats
Thermostats in the Grata App
Thermostats in Grata let you check temperature and humidity, change mode, set holds, and adjust fan settings when your b...
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View and Use Thermostat Controls
Open Thermostats to see room temperature, humidity, mode, fan setting, and the controls available for your unit.
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Change Thermostat Mode
Change your thermostat mode in the Grata app — choose Heat, Cool, Auto, or Off when available for your unit.
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Set a Temperature Hold
Tap Set Temporary Hold, choose a temperature, pick Next Schedule or Indefinite if shown, then tap Set Hold.
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Change Fan Settings
Change available fan settings such as Fan Auto or Fan On from the thermostat screen when your building and unit support...
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Thermostat Is Not Connecting or Showing Data
Troubleshoot when your thermostat is missing, offline, or not showing data in the Grata app — refresh the app, confirm y...
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Thermostat FAQ
Common thermostat questions—what you can control in Grata, why settings may be missing, and how holds work.
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Leak detection
Leak Detection Overview
Water sensor alerts in your unit—what they mean and how to respond with your building.
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What to Do If You Receive a Leak Alert
If you get a leak alert, here's exactly what to do first — find the water, shut it off if you can, and tell your buildin...
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Leak Alert FAQ
Leak sensor alerts—what they mean, first response steps, and when to contact building maintenance.
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Common tasks
Honeywell T9 Resident / User Guide
The Honeywell T9 is a connected thermostat residents may see in Grata when thermostat controls are enabled for their bui...
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Open Thermostat Profile in the Grata App
Use this guide to manage thermostat settings and HVAC controls.
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Select Thermostat Auto Mode in the Grata App
Use this guide to manage thermostat settings and HVAC controls.
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Select Thermostat Cool Mode in the Grata App
Use this guide to manage thermostat settings and HVAC controls.
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Select Thermostat Heat Mode in the Grata App
Use this guide to manage thermostat settings and HVAC controls.
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Select Thermostat Off Mode in the Grata App
Use this guide to manage thermostat settings and HVAC controls.
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View Thermostat Humidity from Water Droplet Icon
Use this guide to manage thermostat settings and HVAC controls.
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