Add a New Guest in the Grata App

Section: Doors & AccessCategory: Guest AccessHow-to2 min read

Summary

Use Manage Access in the Grata app to give a visitor temporary access to your home. Guest access is typically for visitors, family members, service providers, or anyone who needs short-term entry.
The options available to you depend on what your building has enabled. Some buildings offer app-based guest invitations, guest PINs, or both. Others may limit or disable guest access entirely. Property management controls which guest access methods are available and which doors or areas a guest can enter.
If guest access is missing or restricted, or if you reach your guest limit, contact your building or property management team.

Step-by-Step Instructions

1Step 1: Open Manage Access

  • From the Grata Smart Living home screen, tap Manage Access, then tap Add New Guest.
Manage Access with Add New Guest

Open Manage Access and tap Add New Guest.

2Step 2: Choose Guest App

  • Select Guest App, then tap Okay.
Add New Guest with Guest App selected

Choose Guest App, then tap Okay.

3Step 3: Enter the guest's details

  • Enter the guest's name and contact information when prompted.
  • Fields and required details may vary depending on your building.

4Step 4: Set access options if available

  • If your building allows it, choose which doors the guest can access, set a start and end date, or select a time window.
  • Exact options depend on your building's setup.

5Step 5: Send the invitation

  • Confirm and send the invitation. The guest receives an email or notification with instructions to download the app and accept access.
  • The guest appears in Manage Access once they accept the invitation.
  • To remove a guest later, see Remove Guest Access.

6Step 6: Open Manage Access

  • From the Grata Smart Living home screen, tap Manage Access, then tap Add New Guest.
Manage Access with Add New Guest

Open Manage Access and tap Add New Guest.

7Step 7: Choose Create Guest PIN

  • Select Create Guest PIN, then tap Okay.
Add New Guest with Create Guest PIN selected

Choose Create Guest PIN, then tap Okay.

8Step 8: Enter the guest details and PIN

  • Enter a name and PIN code for the guest, following any PIN rules shown by the app.
  • Guest PINs are separate from your personal resident PIN — do not your own PIN.
  • Guest PINs may not be available at every building.

9Step 9: Set access dates or limits if available

  • If your building supports it, set access dates, times, or allowed doors.

10Step 10: Save or confirm the guest PIN

  • Tap Confirm or Okay to save. Stand near the lock if the app prompts you to.
  • For a detailed walkthrough, see Create a Guest PIN.

Related articles

Create a Guest PIN

1 min read

Create a named guest PIN from Manage Access > Add New Guest > Create Guest PIN.

Guest PIN vs Guest App

1 min read

Choose the right way to invite a guest — a PIN code is fastest, the Grata Guest app is more secure for longer...

Remove Guest Access

1 min read

End a guest's access early — works the moment you tap, no notice required.

Add a Co-Resident in the Grata App

1 min read

Add a co-resident from Manage Access > Add Co-Resident with their contact details.

Manage Access Overview

1 min read

Manage Access is home for My PIN, Intercom PIN, co-residents, and guest invites—open the linked article for ea...

Set Up a Guest with a Grata Account

1 min read

Send a Guest App invite from Manage Access with the guest's name, email, and phone number.