Notifications Overview
What you can do
Change Notification Settings
Adjust push, email, and text notification preferences by category (Doors, Messages, Deals, News) under Profile > Notifications.
View Notifications in Grata App
Tap the bell icon on the home screen to open your notification inbox and read recent alerts.
Find Building Notices
Open building announcements and property communications from the notification inbox or the News section.
Not Receiving Notifications
Troubleshooting guide for when push notifications are missing, delayed, or not arriving on your device.
App Tracking Permission on iPhone
How to manage app tracking permissions on iOS, which can affect notification delivery.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
Notification inbox
Find Building Notices and Announcements
Open Notifications for building announcements—tap a notice for details; if one is missing, check account, connectivity,...
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View Notifications in the Grata App
Tap the notification bell on the home screen to open and review your notifications list.
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Open a Notification or Announcement Detail
Tap a notification in the list to read the full detail page, then use the back arrow to return.
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Notification settings
Manage Notification Preferences
Choose notification categories and turn text, push, or email alerts on or off from Profile > Notifications.
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I Am Not Receiving Notifications
Notifications stopped coming through? Walk through your phone settings, Grata's notification preferences, and Do Not Dis...
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Building updates
Building Notices & News Feed Overview
Find building announcements in News or the mail icon—and troubleshoot when the feed looks empty.
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Open News Feed from the Mail Icon in Grata App
Tap the mail icon, if shown, to jump straight to the News Feed for your building’s announcements.
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Common tasks
Change Your Password in the Grata App
Change your Grata Smart Living password from your Profile settings. Open Security, choose Password, enter your current a...
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Contact Support from the Grata App
Open Profile > Software Support in Grata Smart Living to reach Meet Rudy or Email Support for app help.
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Find App Version in the Grata App
Find your Grata App Version from Profile > Software Support when support asks which build you use, or check your phone's...
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Forgot my password
If you forgot your Grata Smart Living password, request a reset link from the login screen. Grata emails the link to you...
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Log Out of the Grata App
Sign out from the home screen: tap the top-left icon, then Log Out at the bottom of the menu.
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Open Rudy AI Support in the Grata App
Open Meet Rudy from Profile > Software Support—Rudy helps with common questions about the Grata Smart Living app, findin...
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Update Your Profile Information
Open Profile from the home menu, tap the pencil on your profile photo under the Profile title to open Update Profile, th...
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Troubleshooting
Can I Change My Email?
You cannot change your sign-in email inside Grata Smart Living—it is tied to your building account. Contact your buildin...
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Keep Your Access Information Private
Treat your PIN, Digital Key, and guest credentials like house keys—use approved guest tools instead of sharing personal...
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Passwords Do Not Match
If you see a "Passwords do not match" message, the New Password and Confirm Password fields do not exactly match.
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Report a Privacy or Access Concern
If you notice suspicious access activity, an unexpected PIN or guest access issue, or a privacy concern in the Grata Sma...
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Report Incorrect Account Information
If building, unit, or resident details are wrong and cannot be edited, report them to your building team.
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