Guest Access Overview
What you can do
Guest PIN vs Guest App
Compare the two guest credential types and choose the right one for your visitor's situation before starting.
Add a Guest
Open Manage Access > Add New Guest and choose between Guest PIN or Guest App to create a guest credential.
Create Guest PIN
Set a time-limited PIN code for a visitor from Manage Access > Add New Guest > Create Guest PIN.
Set Up a Guest with a Grata Account
Send a one-time Grata app invite to a visitor from Manage Access > Add New Guest > Guest App.
Edit Guest Access Dates or Times
Update when a guest's PIN or app access is valid after you have created it.
Remove Guest Access
Delete a guest credential to end their building access from Manage Access > Guests.
How Many Guests Can I Add
Learn the guest limit for your building and what to do when you reach it.
Details and helpful notes
Details and helpful notes
Good next articles
Start with these guides for common tasks, setup, and troubleshooting in this area.
Guest access tasks
Guest PIN vs Guest App
Choose the right way to invite a guest — a PIN code is fastest, the Grata Guest app is more secure for longer stays.
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Add a New Guest in the Grata App
From Manage Access, choose Guest App or Create Guest PIN when adding a new guest.
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Set Up a Guest with a Grata Account
Send a Guest App invite from Manage Access with the guest's name, email, and phone number.
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Create a Guest PIN
Create a named guest PIN from Manage Access > Add New Guest > Create Guest PIN.
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Edit Guest Access Dates or Times
Adjust when a guest's access starts or ends — extend a visit, shorten it, or change the schedule entirely.
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Edit a Guest PIN
Change an existing guest PIN from Manage Access > Manage Guests > Edit—not your personal My PIN. Stand near the lock if...
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Delete a Guest PIN
Use this guide to set up, enter, or troubleshoot PIN-based door access.
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Remove Guest Access
End a guest's access early — works the moment you tap, no notice required.
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Guest Did Not Receive Access
Your guest didn't get their invite or PIN? Here's how to resend it, double-check the dates, and confirm they're set up c...
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Limits & policies
FAQ & troubleshooting
Guest Access FAQ
Guest PIN vs Guest App, limits, building reach, removing access, and fixing invites that never arrive.
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Guest Limit Reached in the Grata App
Some buildings cap active guests, guest PINs, or temporary access entries. Remove inactive guests under Manage Guests, t...
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PIN Troubleshooting in the Grata App
Fix common PIN issues—wrong codes, unresponsive keypads, missing My PIN, expired guest PINs, sync delays, and temporary...
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My PIN Is Not Working
When your PIN won't open the door, confirm the correct code in Manage Access, wake the keypad, check for lockouts or exp...
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Bluetooth / Range Troubleshooting
If mobile unlock is inconsistent, the issue is often Bluetooth, phone permissions, distance from the lock or reader, or...
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Manage Access Overview
Manage Access is home for My PIN, Intercom PIN, co-residents, and guest invites—open the linked article for each task.
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Access & Doors Overview
Digital Key, Common Areas, Manage Access, PINs, guests, offline unlock, and door troubleshooting—start here for any acce...
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FAQ
Can I Remove Guest Access Anytime?
Yes — you can revoke a guest's access from your phone the moment you need to, no notice required.
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How Do I Give Someone Access to My Unit?
Co-residents, guests, and PIN codes — three ways to let someone into your unit, depending on how long they're staying.
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