Contact Support from the Grata App

Section: Account, Login & ProfileCategory: Software SupportHow-to1 min read

Summary

This article explains how to contact support from the Grata app or this User Help Centre when you need a human response or building-team follow-up.
Use Contact Support for issues that need human review, a building-team action, or possible escalation to Grata. Some requests may go to your building's property management team first.
Property management controls building-specific decisions — including access permissions, amenity rules, booking approvals, service request handling, resident records, and building policies. handles technical app issues when your building team escalates or when the support flow routes the request to Grata.
For emergencies, follow your building's emergency process. Do not use this support flow for urgent safety issues.

Step-by-Step Instructions

1Step 1: Open the Grata app

  • Open the Grata app on your phone and tap the top-left icon to open the Profile menu.
Grata app home screen

Tap the top-left icon from the Grata app home screen.

2Step 2: Open Software Support

  • On the Profile menu, tap Software Support.
Profile menu in the Grata app

Tap Software Support from the Profile menu.

3Step 3: On the Software Support screen, tap Email Support to send a support request.

  • On the Software Support screen, tap Email Support to send a support request.
Software Support screen showing Meet Rudy, Email Support, and App Version

Tap Email Support to contact your building team or .

4Step 4: Describe your issue clearly

  • Include your building name, unit number, what happened, and what you already tried.
  • Attach screenshots or error messages if available.
  • Send from an email address you can reply on.

5Step 5: Watch for follow-up

  • Your building team or support channel will respond based on their process and hours.

What to include in your support request

  • Your building name and unit number.
  • A clear description of the issue.
  • What you already tried.
  • Your App Version — find it in Software Support > App Version.
  • Screenshots or error messages if relevant.

Important Notes

  • For emergencies, follow your building's emergency process. Do not use this support flow for urgent safety issues.

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