Who Controls My Access?

Section: Account, Login & ProfileCategory: Account SetupGuide3 min read

Summary

Property management and building management control resident access permissions. The Grata app reflects the access permissions, resident records, unit assignments, and building configuration provided by your property team.

Grata does not independently decide which doors, units, amenities, or access methods a resident can use. Access may vary by building, resident type, unit, permissions, hardware setup, and enabled features.

If access is missing, incorrect, or recently changed, property management may need to confirm your resident record or update permissions before the app can show the right doors and tools.

What property management controls▾

Resident records and account details tied to your unit
Unit assignments and building profile information
Access permissions for suite doors, common areas, and other enabled doors
Which doors a resident can open and when access is valid
Guest and co-resident access rules your building allows
Amenity access and booking permissions where applicable
Building policies, move-in/move-out timing, and access changes
Which building features are enabled for residents
Lockout, emergency access, and after-hours access processes

What Grata controls▾

The Grata app and platform that displays configured access information
App access flows such as sign-in, Digital Key, and door controls when enabled
Manage Access tools for My PIN, guest access, and co-resident workflows when your building supports them
PIN and guest access workflows configured by your building
Notifications, help articles, and in-app guidance
Technical troubleshooting when a building escalates an app or platform issue to Grata

Why access may look different by building▾

Buildings use different smart locks, access-control systems, and intercom setups
Common area doors, amenity access, and guest rules vary by property
Hardware models and enabled features differ from one building to another
Resident type, unit assignment, and permissions can change what appears in the app
One resident may see different doors or tools than another resident in the same building or a different property

What to do if your access looks wrong▾

Confirm you are signed into the correct Grata account for your unit
Confirm you selected the correct building or unit profile if your account shows more than one
Check whether the door, Digital Key, Manage Access tool, or amenity is supposed to be available to you
Contact property management if your unit, resident record, or access permissions appear incorrect
Property management may update your record, confirm building setup, or escalate a technical issue to Grata if the app is not reflecting the correct configuration
See Report Incorrect Account Information if your profile details look wrong

Lock or Unlock a Door with the Grata App

1 min read

Use this guide to lock or unlock doors and confirm access status.

Report Incorrect Account Information

1 min read

If building, unit, or resident details are wrong and cannot be edited, report them to your building team.

Create a Guest PIN

1 min read

Create a named guest PIN from Manage Access > Add New Guest > Create Guest PIN.

Keep Your Access Information Private

4 min read

Treat your PIN, Digital Key, and guest credentials like house keys—use approved guest tools instead of sharing...

Report a Privacy or Access Concern

3 min read

If you notice suspicious access activity, an unexpected PIN or guest access issue, or a privacy concern in the...

Add a Co-Resident in the Grata App

1 min read

Add a co-resident from Manage Access > Add Co-Resident with their contact details.

Manage Access Overview

1 min read

Manage Access is home for My PIN, Intercom PIN, co-residents, and guest invites—open the linked article for ea...

Digital Key

1 min read

Use this guide to complete resident tasks in the Grata app.

What Grata does and does not control

2 min read

Use this guide to complete resident tasks in the Grata app.

Summary

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