Set Up a Guest with a Grata Account

Section: Doors & AccessCategory: Guest AccessHow-to1 min read

Summary

Send a guest access invite from Manage Access > Add New Guest > Guest App in the Grata app. This sets up your visitor with their own temporary Grata account so they can use the app for approved guest access — without using your personal login or a PIN.
App-based guest access may vary by building. Some buildings use guest PINs, intercom access, or other methods instead. Property management controls which guest access options are available and which doors or areas a guest can enter.
Do not your personal resident login with a guest. Use the guest invite or guest PIN option when available.

Step-by-Step Instructions

1Step 1: Open Manage Access

  • From the Grata Smart Living home screen, tap Manage Access, then tap Add New Guest.
Manage Access with Add New Guest

Open Manage Access and tap Add New Guest.

2Step 2: Choose Guest App

  • Select Guest App, then tap Okay.
Add New Guest with Guest App selected

Choose Guest App, then tap Okay.

3Step 3: Enter the guest's details

  • Enter First Name, Last Name, Email Address, and Phone Number, then tap Send Invite.
  • Access options such as dates, time limits, or allowed doors may appear depending on your building's setup.
Guest invite form

Enter the guest's contact details and tap Send Invite.

4Step 4: The guest sets up their account

  • The guest receives an email invitation. They follow the link to create their own password and set up their Grata guest account — this is a separate account from yours.
Guest account password setup

The guest creates their own password to activate their Grata guest account.

5Step 5: The guest account is ready

  • Once the guest completes setup, the app confirms their account is active. The guest can now use the Grata app for approved access.
  • If the guest did not receive the invite, ask them to check spam or see Guest Did Not Receive Access.
Guest account setup success

The guest's Grata account is set up and ready to use.

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