Open Rudy AI Support in the Grata App

Section: ProfileCategory: Software SupportHow-to1 min read

Summary

Rudy is the AI support assistant available in the Grata app and this User Help Centre, depending on how your building's help centre is set up. Use Rudy to ask common questions about the Grata app, find features, and get guidance on what to do next.
Rudy is best for quick, self-serve help with general app questions. It does not replace your property management team. Building-specific decisions — including access permissions, amenity rules, booking approvals, resident records, and building policies — are managed by property management, not Rudy.
If you need a human response or a building-specific action, use Contact Support or reach your property management team through your building's normal process.

When to Use This

  • Finding or understanding a Grata app feature.
  • Getting guidance on access, PINs, guests, bookings, or notifications.
  • Understanding app settings or how something works.
  • Getting a quick answer before contacting support.

Step-by-Step Instructions

1Step 1: Open the Grata app

  • Open the Grata app on your phone and tap the top-left icon.
Grata app home screen

Tap the top-left icon from the Grata app home screen.

2Step 2: Open Software Support

  • On the Profile menu, tap Software Support.
Profile menu in the Grata app

Tap Software Support from the Profile menu.

3Step 3: Open Rudy AI Support

  • On the Software Support screen, tap Meet Rudy to open Rudy AI Support.
Software Support screen showing Meet Rudy, Email Support, and App Version

Tap Meet Rudy from the Software Support screen.

4Step 4: Ask your question

  • Type your question clearly — include what you are trying to do and where you are stuck.
  • Review Rudy's response and follow any article links or guidance it provides.

5Step 5: If you still need help

  • If Rudy cannot resolve the issue, tap Contact Support or use Email Support in the Software Support screen to reach your building team or .

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