Delete a Guest PIN

Section: Doors & AccessCategory: Guest AccessHow-to1 min read

Summary

Use Manage Access > Manage Guests in the Grata app to remove a guest PIN when a visitor no longer needs access. Deleting the guest PIN prevents that code from being used at the door again.
Guest PIN features vary by building. Some buildings allow residents to create, edit, and delete guest PINs directly through the app. Others may limit this to property management, or may not support resident-managed guest PINs at all. If the delete option is missing, contact your property management team.

Step-by-Step Instructions

1Step 1: Open Manage Access

  • From the Grata Smart Living home screen, tap Manage Access.
Manage Access with Add Co-Resident and Add New Guest

Open Manage Access from the home screen.

2Step 2: Find the guest PIN in Manage Guests

  • Scroll to Manage Guests and find the guest entry you want to delete. Tap Edit beside the guest.
Manage Guests list with guest entries and Edit buttons

Scroll to Manage Guests and tap Edit beside the guest PIN you want to remove.

3Step 3: Delete the guest PIN

  • Tap Delete Doorcode at the bottom of the edit screen. Some app screens may still use the label "door code" — this refers to the same guest PIN.
Delete Doorcode confirmation

Confirm you want to delete the guest PIN.

4Step 4: Tap Okay on the confirmation prompt if you are sure you want to remove this guest PIN.

  • Tap Okay on the confirmation prompt if you are sure you want to remove this guest PIN.

5Step 5: Confirm the guest PIN is removed

  • The app shows a Success banner and the guest no longer appears in Manage Guests.
Success after deleting a guest PIN

The guest PIN has been removed from Manage Guests.

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