Edit a Guest PIN

Section: Doors & AccessCategory: Guest AccessHow-to1 min read

Summary

Update an existing guest PIN from Manage Access > Manage Guests > Edit in the Grata app. You may be able to change the guest's name, PIN code, access dates, time limits, or allowed doors, depending on what your building supports. Some buildings or older app screens may refer to a guest PIN as a guest door code — these are the same thing.
If Edit is not available for an entry, your building may handle that guest type differently. In that case, you may need to delete the guest PIN and create a new one, or contact your property management team.
This article is for guest PINs only — not your personal My PIN or Intercom PIN. For Guest App access entries, see Set Up a Guest with a Grata Account.

Step-by-Step Instructions

1Step 1: Open Manage Access

  • From the Grata Smart Living home screen, tap Manage Access.
Manage Access with Add Co-Resident and Add New Guest

Open Manage Access from the home screen.

2Step 2: Find the guest PIN and tap Edit

  • Scroll to Manage Guests and tap Edit beside the guest PIN you want to update.
Manage Guests list with guest entries and Edit buttons

Tap Edit beside the guest whose PIN or details you want to change.

3Step 3: Update the guest PIN or details

  • Change the Name, Code, expiry date, or time window as needed.
  • Only the updated PIN with the intended guest.
Edit Guest PIN form

Update guest name, PIN, or access schedule — then tap Update.

4Step 4: Tap Update when it is active to save your changes.

  • Tap Update when it is active to save your changes.

5Step 5: Stand near the lock if prompted

  • If the app shows Stand Next To Your Lock, move close to the door and tap Confirm so the updated guest PIN can sync.
Stand next to your lock to sync the updated guest PIN

Stand near the lock when the app asks you to program the updated guest PIN.

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Add a New Guest in the Grata App

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From Manage Access, choose Guest App or Create Guest PIN when adding a new guest.

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End a guest's access early — works the moment you tap, no notice required.

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Adjust when a guest's access starts or ends — extend a visit, shorten it, or change the schedule entirely.

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Manage Access is home for My PIN, Intercom PIN, co-residents, and guest invites—open the linked article for ea...

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Use this guide to set up, enter, or troubleshoot PIN-based door access.