Thermostat FAQ

Section: ThermostatsCategory: Faq2 min readOverview

Answers to common questions about using Thermostats in the Grata app — including what you can control, whether the thermostat model affects app features, what to do when controls are missing or not responding, and who to contact for temperature policy questions.

Thermostat controls can include temperature, mode, fan, humidity, and hold options depending on your building setup.

What you can do

Thermostat Not Responding

Steps to take when the thermostat is offline, shows stale temperature data, or does not respond to changes in the app.

→

Change Thermostat Temperature

How to adjust the target temperature from the Thermostats screen.

→

Change Thermostat Mode

How to switch between Heat, Cool, Auto, and Off modes.

→

View and Use Thermostat Controls

Full overview of all available thermostat controls — temperature, mode, hold, fan, and humidity.

→

Thermostats in the Grata App

Overview of the thermostat feature and what buildings need to enable for it to appear.

→

Details and helpful notes

Does the thermostat model matter in the app? The available controls depend on the specific thermostat model installed in your unit and what your building has configured. Some models only expose temperature adjustment; others include mode, hold, and fan controls. The app shows what the hardware supports.

Varies by building: Whether Thermostats appears in your app; which controls are available; temperature limits (minimum and maximum setpoints are set by your building and cannot be changed by residents).

Contact support when: A thermostat setting you need is missing after confirming your building should have it enabled; or the thermostat is consistently offline after following the troubleshooting guide.

Good next articles

Start with these guides for common tasks, setup, and troubleshooting in this area.

Controls & modes

Overview2 min read

Thermostats in the Grata App

Thermostats in Grata let you check temperature and humidity, change mode, set holds, and adjust fan settings when your b...

Read article →

Task1 min read

View and Use Thermostat Controls

Open Thermostats to see room temperature, humidity, mode, fan setting, and the controls available for your unit.

Read article →

Task1 min read

Open Thermostat Profile in the Grata App

Use this guide to manage thermostat settings and HVAC controls.

Read article →

Task1 min read

Change Thermostat Mode

Change your thermostat mode in the Grata app — choose Heat, Cool, Auto, or Off when available for your unit.

Read article →

Task1 min read

Change Fan Settings

Change available fan settings such as Fan Auto or Fan On from the thermostat screen when your building and unit support...

Read article →

Task1 min read

Set a Temperature Hold

Tap Set Temporary Hold, choose a temperature, pick Next Schedule or Indefinite if shown, then tap Set Hold.

Read article →

Troubleshooting

Troubleshooting3 min read

Thermostat Is Not Connecting or Showing Data

Troubleshoot when your thermostat is missing, offline, or not showing data in the Grata app — refresh the app, confirm y...

Read article →

More troubleshooting

Troubleshooting1 min read

Honeywell T9 Troubleshooting

When your Honeywell T9 isn't responding, here's what to check before contacting maintenance — Wi-Fi, sensor batteries, a...

Read article →

Troubleshooting1 min read

What to Do If You Receive a Leak Alert

If you get a leak alert, here's exactly what to do first — find the water, shut it off if you can, and tell your buildin...

Read article →