Delivery Overview

Section: DeliveriesCategory: Overview2 min readOverview

Deliveries in the Grata app shows packages tied to your unit — listed as Open (waiting for pickup or action) or Closed (completed). Depending on your building's setup, you may see carrier information, arrival timing, and pickup codes. Use this area to check package status and access pickup codes — not to change mailroom policy or report lost packages to carriers.

What you can do

View Deliveries in Grata App

Open Profile > Deliveries to see packages associated with your unit and their current status.

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Use Delivery Pickup Code

Find and use the pickup code your building provided for a package, if your building uses pickup codes.

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View Packages in For Pick Up Tab

See packages that are waiting for you to collect from the building mailroom or package room.

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Open vs Closed Delivery Status

Understand what Open and Closed mean in your delivery list and when a package moves between states.

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Package Arrived Notification in the Grata App

Understand when and how Grata notifies you that a package has arrived.

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Details and helpful notes

Where to find it: Tap Profile on the Grata Smart Living home screen, then tap Deliveries when package tracking is enabled for your building.

Varies by building: Whether your property uses Grata for package tracking at all; whether pickup codes are issued; and how long packages show as Open before moving to Closed.

Good to know: Open means the package is waiting for pickup or another step. Closed means the interaction is complete. If a package is not showing in the app, it may not have been logged by the building yet — allow some time after delivery.

Contact support when: Deliveries is missing when your building said packages would appear in-app; or a pickup code is not working and building staff cannot verify it.

Good next articles

Start with these guides for common tasks, setup, and troubleshooting in this area.

Deliveries

Task1 min read

View Deliveries in the Grata App

From the Grata Smart Living home screen, open Profile > Deliveries to review Open and Closed packages, details, and pick...

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Task1 min read

Open Deliveries from Profile

From the Grata Smart Living home screen, tap the top-left icon, then Deliveries on the Profile menu to open your package...

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Task1 min read

Package Arrived Notification in the Grata App

From the home screen, read a package-arrived notice if shown, then Profile > Deliveries and open the package for pickup...

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Task1 min read

Confirm Package Pickup in the Grata App

Home → Profile > Deliveries → package details: review Package Ready for Pickup, then tap Confirm Pickup only after you p...

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Package lists & status

Task1 min read

View Open Packages in Deliveries

Home → Profile > Deliveries, then the Open tab: review active packages and tap View Details when you need pickup or code...

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Task1 min read

View Closed Packages in Deliveries

Home → Profile > Deliveries, then the Closed tab: review completed packages and open details if you need history.

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Task1 min read

Open vs Closed Delivery Status

Home → Profile > Deliveries: use Open and Closed on Your Packages—Open still needs action; Closed is complete.

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