What is Grata and What Does It Do in My Building?

Section: About GrataCategory: Understanding GrataGuide3 min read

Summary

Grata is a resident app and smart building platform used by some properties. Depending on your building, the Grata app may help residents manage access, guest access, amenity bookings, work requests, deliveries, building notices, smart devices, and other building services in one place.
The exact features available depend on what your property has enabled. Property management controls building rules, resident records, access permissions, and which features are available. Grata provides the app and platform that brings those enabled services into one resident experience when your building uses Grata.
One app for everyday building tasks▾
  • Digital access
  • Guest access
  • Building notices and announcements
  • Deliveries
  • Amenity bookings
  • Service or work requests
  • Smart thermostats
  • Leak detection
  • Other connected building services, if enabled
Access, doors, and guests▾
  • Depending on your building's access setup, the Grata app may support Digital Key, suite lock PINs, guest PINs, guest app access, co-resident access, or intercom and common area doors when enabled.
  • Property management controls resident access permissions, guest approval rules, and building access policies.
  • The Grata app reflects the access setup your property provides — it does not independently decide who can enter which areas.
Building services and communication▾
  • The Grata app may help residents receive building notices, announcements, delivery updates, amenity updates, work request updates, or other messages when those features are enabled at your property.
  • What appears in the app depends on how your building uses Grata for communications and resident services.
Smart home and connected devices▾
  • Some buildings may use the Grata app for connected in-suite devices such as thermostats, leak detection sensors, smart locks, or other smart building hardware when installed and enabled.
  • Available device controls depend on installed hardware, permissions assigned to your unit, and your building's configuration.
Why Grata looks different by building▾
  • Building hardware and access systems
  • Enabled software modules
  • Your resident permissions
  • Unit type and assignment
  • Property management setup
  • Rollout stage at your building
What Grata does not control▾
  • Building policies and rules
  • Access permissions and resident records
  • Amenity rules and booking eligibility
  • Work request handling and approvals
  • Building-specific decisions about enabled features
  • Which Grata features are available at your property

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