Grata, privacy, and resident information
Summary
What information may appear in Grata▾
- Resident name
- Contact details such as phone number or email
- Building and unit information
- Access permissions for doors and shared areas when enabled
- Guest or co-resident access information
- Delivery or package information
- Amenity bookings
- Service or work requests
- Connected device information for in-suite devices, if enabled
Why Grata uses resident information▾
- Connect you to the correct building and unit
- Show the access options your property has enabled for you
- Route notifications and building updates
- Support deliveries, amenities, work requests, or smart devices when those features are enabled
- Provide a more accurate resident experience based on your property setup
What property management controls▾
- Resident records and account details tied to your unit
- Unit assignments and building profile information
- Access permissions and enabled access methods
- Building-specific settings and feature availability
- Some contact or account information, depending on the building setup
What residents may be able to update▾
- You may be able to update some profile or account details in the Grata app, depending on your building setup.
- Examples may include contact details when your building allows residents to edit them directly.
- If a field cannot be edited in the app, you may need to report it through your building or property management team so they can correct the source resident record.
If your information looks wrong▾
- Confirm you are signed into the correct Grata account for your unit
- Confirm the correct building or unit is selected if your account shows more than one
- Check profile details in the Grata app
- Report incorrect account information if something still looks wrong
- Property management may need to correct your resident record, unit assignment, or access permissions before the app can reflect the right details
Privacy policy▾
- For full details about how Grata collects, uses, stores, and protects resident information, see the official Grata Privacy Policy: https://grata.life/privacy-policy This article explains common privacy topics for residents but does not replace the Privacy Policy for legal or compliance questions.
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