About Grata Smart Living

Section: About GrataCategory: Overview1 min readOverview

Grata Smart Living brings everyday building tools into one connected resident experience. Depending on what your property has enabled, the Grata app can help residents manage digital access, smart lock PINs, guest access, amenity bookings, work requests, building notices, deliveries, thermostats, leak detection, and other connected services from one place. Every building is configured differently, so the features you see are based on your property's setup.

What you can do

Your building may use Grata to make common resident tasks easier:

What is Grata and What Does It Do in My Building?

Understand what Grata is, what features your building may have enabled, and why features vary between properties.

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Getting started with Grata

How to receive your invite, sign in with the right contact information, and confirm your building and unit look correct.

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What changes after Grata is installed?

What residents may notice after Grata is introduced at a property, and what to expect during setup and rollout.

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What Grata does and does not control

Understand what Grata manages (the app and technology) versus what your property management team controls (building rules, permissions, and records).

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Grata, privacy, and resident information

How Grata uses resident information and where to find the official Privacy Policy.

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Who to contact for help

Whether to start with your building team or contact Grata support, and how escalation works.

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Details and helpful notes

Why features vary by building: Grata is configured differently for each property. Your property management team decides which features are enabled and when they are turned on. If a feature is missing, it may not be available for your building yet or may require property management to confirm your resident record.

Who controls what: Grata provides the technology platform and app experience. Your property management team controls building rules, resident records, access permissions, and whether each Grata feature is enabled at your property.

Contact support when: You have completed setup but a promised feature is still missing — contact your building team first to confirm the feature is enabled, then contact Grata support if the issue is technical.