I Cannot Submit a Service Request

Section: Work Requests / Service RequestsCategory: TroubleshootingHow-to1 min read

Summary

If you cannot submit a service request, the issue is usually related to missing required fields, connectivity problems, building configuration, or temporary app issues.

Common Reasons a PIN Stops Working

  • Missing required fields.
  • Internet connectivity issues.
  • Unsupported request type for your building.
  • Building restrictions or approval rules.
  • Temporary app sync or submission problems.
  • Available categories and required fields vary by building.
  • A submitted request may take a moment to appear under My Tickets.
  • For urgent water, gas, fire, or safety issues, contact building support directly.

Step-by-Step Instructions

1Step 1: Open Work Requests

  • Tap Work Requests in the bottom navigation (some buildings label this Requests).
Work Requests list

Open Work Requests and tap Request a Service when request submission is enabled.

Work Requests list

Open Work Requests to create, review, or manage service requests.

2Step 2: Tap Request A Service

  • Tap Request A Service or open the Create A Ticket tab.
  • Some buildings use different request categories.
  • Certain request types may not appear for every property.
Request categories

If a category is missing, that request type may not be enabled for your building.

3Step 3: Complete all required fields

  • Missing required information may prevent submission.
  • Confirm you added a description, category, photos if required, and contact information if requested.
Empty request form

Missing required fields can prevent the request from submitting.

Create a service request form

Complete every required field before tapping Submit Request.

Submit request form with all fields completed

A filled-in form ready to submit — confirm all required fields before tapping Submit Request.

4Step 4: Check your internet connection

  • Retry on Wi-Fi or cellular.
  • Reopen the app if the form stops responding.

5Step 5: Restart and retry

  • Close and reopen the app.
  • Retry the submission.
  • Confirm the request appears in My Tickets or your work requests list.
Submitted request in list

After a successful submission, the request should appear in the Work Requests list.

6Step 6: Contact building support if the request still will not submit

  • any error messages, the request type you tried, and screenshots if possible.

Common Reasons a Request Will Not Submit

  • Missing required fields.
  • Internet connectivity issues.
  • Unsupported request type for your building.
  • Building restrictions or approval rules.
  • Temporary app sync or submission problems.
  • Available categories and required fields vary by building.
  • A submitted request may take a moment to appear under My Tickets.
  • For urgent water, gas, fire, or safety issues, contact building support directly.

If the request still will not submit

  • Work Requests is missing when maintenance was promised in the app.
  • Request A Service will not open or submit after you complete the form.
  • The app shows an error you cannot resolve.
  • You are unsure whether the request was submitted.

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