I Cannot Book an Amenity

Section: Amenities & BookingsCategory: FaqHow-to1 min read

Summary

There are several reasons why you may be unable to book an amenity in the Grata app.
The amenity may be drop-in only, with no reservation required. If the app shows Drop In, hours of operation, or only a description with no Reserve button, you do not need to book — just use it during the posted hours.
If the amenity does show Reserve but you cannot complete a booking, possible reasons include:

Step-by-Step Instructions

1Step 1: Open the relevant item

  • Open the booking or work request that needs attention.

2Step 2: Review and update details

  • Confirm status, notes, ownership, and required updates.

3Step 3: Save changes and notify

  • Save updates and notify the affected users or team members.
My Amenities list showing Reserve and Drop In amenities

Amenities marked **Reserve** accept bookings. Amenities marked **Drop In** do not require a reservation.

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