Cancel a Booking

Section: Bookings / AmenitiesCategory: BookingsHow-to1 min read

Summary

This article helps residents cancel an amenity booking in the Grata app, if their building allows residents to cancel bookings.
Cancellation rules, cut-off times, fees, refunds, approval requirements, and available booking actions may vary by property. Property management controls amenity rules and booking policies. If the Cancel Booking option is missing, the booking may no longer be cancellable or the building may require property-management assistance.
Only reservable amenities produce bookings that can be cancelled. Drop-in and hours-only amenities do not create bookings in My Bookings.

Step-by-Step Instructions

1Step 1: Open the Grata app

  • Open the Grata app on your phone.

2Step 2: Go to amenity bookings

  • Tap Amenities in the bottom navigation.
  • Tap My Bookings to view your reservations.
My Bookings list

Open My Bookings to view your active reservations.

3Step 3: Select the booking you want to cancel

  • Find the booking in your list.
  • Confirm you selected the correct amenity, date, and time.

4Step 4: Review the booking details

  • Tap Details beside the booking.
  • Review the date, time, status, and any building instructions shown.
Booking details with Cancel Booking option

Open the booking details screen to review the reservation before cancelling.

5Step 5: Select Cancel Booking if available

  • Tap Cancel Booking on the booking details screen.
  • If the button is missing, your building may not allow resident cancellation for that booking.

6Step 6: Confirm the cancellation

  • Review the confirmation message, then tap Confirm, Okay, or the cancellation button your app shows.
Cancel Booking confirmation

Confirm the cancellation when prompted.

7Step 7: Check that the booking status updates

  • The booking may show as Cancelled or disappear from active bookings.
Cancelled booking in My Bookings

Cancelled bookings may show a Cancelled status or disappear from active bookings.

- Open My Bookings again to confirm the change.

If you do not see a cancel option▾
  • The booking may be too close to the start time.
  • The amenity may not allow resident cancellation.
  • The booking may already be completed, cancelled, or locked from changes.
  • The building may require property management to cancel certain bookings.
  • You may need to contact your property team if cancellation is required but not available in the app.
What happens after cancellation▾
  • The booking status may update to Cancelled in My Bookings.
  • Any fees, deposits, refunds, or credits depend on your building's amenity policy.
  • Check your property's rules for cancellation deadlines, charges, and refund timing.
  • If you cancelled the wrong booking, contact your property team as soon as possible.

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