Feature Missing From the App

Section: TroubleshootingCategory: App IssuesGuide3 min read

Summary

If a feature is missing from the Grata app, it is usually because your building has not enabled that feature, your account is not fully connected to the right unit, or the app needs to be updated or refreshed.

This applies when:

Common Reasons a Feature May Be Missing

Your building may not have enabled it Not every building uses every Grata feature.
Some buildings may enable access, amenities, work requests, notices, Rent Cafe, deliveries, or deals separately.
If a feature does not appear, your property may not have turned it on.

When to contact property management

Your welcome email or building instructions mention the feature, but it never appears after updates.
Other residents in the same building can see the feature and you cannot.
Your building or unit information looks wrong.
Staff confirms the feature should be enabled for your account but it still does not appear.

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Summary

Common Reasons a Feature May Be Missing

When to contact property management

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