Contact Property Management or Support

Section: TroubleshootingCategory: SupportHow-to1 min read

Summary

Reach your building team through the channels they publish — front desk, portal, or email — and use Profile > Software Support in the Grata app for app issues: Meet Rudy, Email Support, and App Version when you need Grata product help.
This article is for when:

Step-by-Step Instructions

1Step 1: Try Software Support for product help

2Step 2: Use building-published contact info for property matters

  • Follow the phone, email, or portal instructions from your lease, notice, or welcome packet.

3Step 3: Include useful diagnostics when emailing either channel

  • App Version, phone model, screenshots, and steps to reproduce.

4Step 4: Respect emergency routing

  • For fire, flood, or personal safety, use emergency lines — not routine app email.

Important Notes

  • For fire, flood, or personal safety, use emergency lines — not routine app email.

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