Close or Cancel a Service Request

Section: Work RequestsCategory: OverviewHow-to1 min read

Summary

Use Work Requests > My Tickets in the Grata app to close, cancel, or withdraw a service or work request you already submitted, if your building allows residents to make that change.
You may want to close or cancel a request if the issue resolved itself, the request was submitted by mistake, you accidentally created a duplicate, the details were entered incorrectly, or the issue is no longer relevant.
Not all buildings allow residents to close or cancel requests directly. Some requests may already be assigned to a technician, in progress, completed, or locked from resident-side changes — in those cases, the close or cancel option may not appear. Property management controls service request rules, request statuses, cancellation permissions, response timelines, and whether residents can close requests from the app.
If you cannot close or cancel the request in the app, you may be able to add a comment or update through Work Request Details and Chat to explain the situation — or contact your building or property management team directly.

Step-by-Step Instructions

1Step 1: Open Work Requests

  • From the Grata Smart Living home screen, tap Work Requests.
Grata Smart Living home screen

From the Grata Smart Living home screen, tap Work Requests.

Work Requests list

Open My Tickets to find the submitted request you want to review.

2Step 2: Open My Tickets and select the request

  • Tap My Tickets to view your submitted requests.
  • Select the request you want to close or cancel.

3Step 3: Review the request details and status

  • Check the current status of the request before taking action.
  • If the request is already completed, in progress, or assigned, close or cancel options may not be available.
Work request details

Review the request status and details before looking for a close, cancel, or withdraw option.

4Step 4: Tap Close, Cancel, or Withdraw if shown

  • If your building allows it, a Close, Cancel, or Withdraw option appears on the request screen.
  • Tap the available action.

5Step 5: Confirm the action if prompted

  • Confirm if the app asks you to verify the cancellation or closure.

6Step 6: Check the updated status

  • Return to My Tickets and verify the request status has updated to reflect the change.
Single ticket in My Tickets

Check My Tickets again to confirm the request status after any change.

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